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Urgent Care Centre
Oxford City Urgent Care Centre (UCC) is a GP-led, appointment-only service located at the John Radcliffe Hospital.
The service assesses and treats patients with urgent, acute medical problems that need prompt medical attention. It is not intended for routine appointments or the ongoing management of long-term conditions.
Please do not attend the Urgent Care Centre unless you have been referred and given an appointment.
Opening times
- 9:30am to 9:30pm – Monday to Sunday (open every day of the year)
- Latest appointment is at 8:50pm
How to access the service
Patients cannot book an appointment directly or attend as a walk-in.
Patients can be referred via:
- An Oxford City GP practice;
- The Emergency Department at the John Radcliffe Hospital
- NHS 111
Patients referred by NHS 111 will be initially referred for a telephone appointment with a clinician. If a face-to-face assessment is required, the clinician may arrange an appointment. NHS 111 cannot directly refer patients for face-to-face appointments.
Information for healthcare professionals
The Urgent Care Centre accepts appropriate referrals from Oxford City GP practices and the Emergency Department at the John Radcliffe Hospital.
NHS 111 may refer a patient for a telephone appointment with the UCC. NHS 111 cannot book a patient directly into a face-to-face appointment. Following the telephone assessment, the UCC clinician will decide whether a face-to-face appointment is required.
NHS 111 referrals can only be accepted when the patient is physically located in Oxfordshire at the time of referral.
Pharmacies cannot refer patients to the Oxford City Urgent Care Centre.
Finding us
Oxford City Urgent Care Centre
John Radcliffe Hospital
Headley Way
Headington
Oxford
OX3 9DU
The Urgent Care Centre is located opposite the pedestrian entrance to the Emergency Department.
Contacting the Urgent Care Centre
For enquiries about an appointment that has been arranged for you or that you have already attended, call 01865 222700.
You cannot book an appointment directly by calling this number.
Parking and travel
- Visitor parking is available at the John Radcliffe Hospital, although spaces can be limited.
- Please see the Oxford University Hospitals website for current information about parking, charges, public transport and accessible parking
Urgent and emergency help
The Oxford City Urgent Care Centre is not an emergency department and does not accept walk-in patients.
- Call 999 if someone is seriously ill or injured and their life may be at risk.
- For urgent medical help when you are unable to contact your GP practice, use NHS 111 online or call 111.
- Using NHS 111 does not guarantee an appointment at the Oxford City Urgent Care Centre.
